Terms & Conditions & Disclaimer
The information provided on this site is of a general nature and, unless otherwise stated, is the property of Direction, Briefings for Business Leaders Europe BV (Chamber of Commerce Gooi en Eemlanden: 30158497).
While the information is derived from reliable sources, Direction does not guarantee its accuracy or completeness. Despite our utmost care in verifying the correctness of the data used on this site, Direction cannot accept responsibility for the consequences of potentially incorrect information. All information on this website (texts, images, offers, and prices) is explicitly subject to change. This information may be modified at any time by Direction without prior notice. Direction does not guarantee the accuracy and completeness of the information on this website and excludes any liability regarding its correctness and completeness. You are responsible for the use of the information. Therefore, no rights can be derived from the information provided.
It is not permitted to misuse the content of this site.
Terms & Conditions
Direction, Briefings for Business Leaders Europe BV
Chamber of Commerce Gooi en Vechtstreek: 30158497
General
All our offers, agreements, and their execution are governed exclusively by these terms and conditions. Deviations are only valid if agreed upon in writing.
Services: The services that Direction has committed to providing, including goods and/or services and/or advice, delivered or made available by Direction to the Client under a purchase or assignment agreement. This includes work performed by Direction for the Client or intended to be performed.
Client: The natural person or legal entity who has orally, in writing, or otherwise indicated the intent to use the services offered by Direction, either as a one-off or as part of a continuing agreement.
The other party’s own terms and conditions remain valid insofar as they do not conflict with these terms. In case of conflict, our terms and conditions will always prevail, even if otherwise agreed.
Offers
All offers made by us, regardless of their form, are non-binding unless explicitly stated otherwise.
The dispatch of offers and/or (other) documentation does not oblige us to accept an application. If not accepted, we will notify the other party as soon as possible, but no later than 14 working days after receipt of the application.
Registration and Activity Confirmation
Registrations are only considered accepted when we have sent a written confirmation.
If the registration limit for a course is exceeded, we will use the receipt date of the registration form as a selection criterion. Non-admitted applicants will be informed as soon as possible.
Reservations are valid for one week and expire after this period.
Activities by Direction will only take place if there are sufficient participants. In the event of insufficient participation—at our sole discretion—we may cancel the course. In such cases, the other party will be informed no later than one week before the scheduled start of the course, and any fees paid will be refunded.
Substitution/Transfer
A participant may be replaced, provided this is reported to us in writing no later than 14 days before the start of the course, and the substitution is approved by the faculty.
Changing a course date by the participant/client is only possible if notified in writing at least four weeks before the scheduled date. We are entitled to charge the other party €195 in administrative fees.
In case of illness, the participant may transfer to a later identical course, provided the illness is confirmed in writing by the attending physician or the personnel department of the other party no later than three days after the original course date. Accommodation costs for Masterclasses (€800) remain due.
Service Execution
Direction will make every effort to perform the services with care. The services provided by Direction are explicitly intended for the Client only and not for third parties involved with the Client. However, Direction does not guarantee achieving the results intended by the Client.
Direction does not guarantee the suitability of the services for the Client’s purposes unless explicitly agreed upon in the contract.
The Client is obliged to provide all data and information requested by Direction. Additionally, the Client must disclose all facts and circumstances that could be relevant to the proper execution of the agreement.
Direction is authorized to charge additional costs if the Client requests program adjustments during the course of the program.
Cancellation of Open Trainings
Cancellation of a course booking must be made via registered mail.
The cancellation fees are as follows:
- Up to 4 weeks before the course start date: accommodation costs, as specified for the training, or €195 if no accommodation costs are mentioned.
- Within 4 weeks of the course start date or after the course has started: the full course fee and accommodation costs.
If the agreement is canceled during execution due to circumstances unrelated to Direction’s performance, the client is liable for the full quoted amount.
The client has the right to cancel the agreement without providing a reason within 14 calendar days after the agreement has been concluded. For agreements made remotely, such as training registrations via the website or phone, this 14-day period starts on the day of registration. This right expires if the execution of the agreement has already commenced.
Direction reserves the right to cancel, reschedule, or refuse participation in a training/workshop/coaching or assignment due to force majeure or insufficient participation. In such cases, the client is entitled to a full refund of any fees paid to Direction. However, in cases of force majeure, the client is not entitled to a full refund.
If a new date is assigned due to rescheduling in the event of force majeure, this new date is not subject to a cancellation period. In such cases, the client is not entitled to free cancellation.
Cancellation of In-Company Trainings
For cancellations of in-company trainings, out-of-pocket expenses will be charged.
If the client cancels or reschedules the training date within one month of the scheduled date, the client is liable for the full amount specified in the approved quotation, as well as any costs already incurred by Direction.
If the agreement is canceled during execution due to circumstances unrelated to Direction’s performance, the client is liable for the full quoted amount.
Direction reserves the right to cancel, reschedule, or refuse participation in a training/workshop/coaching or assignment due to force majeure. In such cases, the client is entitled to a full refund of any fees paid to Direction. However, in cases of force majeure, the client is not entitled to a full refund.
If a new date is assigned due to rescheduling in the event of force majeure, this new date is not subject to a cancellation period. In such cases, the client is not entitled to free cancellation.
Liability and Force Majeure
We exclude any liability unless required by law.
If we must deviate from the agreed course date or time due to force majeure, we cannot be held liable for any resulting damages, such as travel costs or lost work hours. Force majeure includes any unforeseen or uncontrollable circumstances, such as illness of instructors or presenters.
Direction is not obligated to fulfill any commitments if partially or fully prevented or hindered, whether temporarily or permanently, due to force majeure, which is defined as circumstances beyond its reasonable control. This includes failures by suppliers or third parties engaged by Direction, as well as strikes, excessive absenteeism, transport issues, fires, government measures (e.g., import/export restrictions), operational disruptions at Direction or its suppliers, natural disasters, or supplier defaults.
In the event of force majeure, Direction’s obligations are suspended. If the force majeure situation lasts longer than 90 days, either party has the right to terminate the agreement by written notice. Any performance already rendered under the agreement will be settled proportionately, and no further claims will arise between the parties.
Duration and Termination
If the agreement involves periodic or regular delivery of services by Direction to the client, it is concluded for a term of one year unless otherwise agreed upon by the parties.
Agreements for a fixed term will be tacitly renewed for one year unless terminated in writing by either party with three months’ notice prior to the end of the (extended) contract term.
Direction reserves the right to terminate an agreement prematurely with a shorter notice period, subject to a proportional reduction in the client’s fees for the period after the termination date.
Neither party is entitled to compensation due to this contractual termination.
Complaints
Complaints will only be considered if submitted directly to us in writing within 14 days of the relevant service being provided, with a precise description of the nature and grounds of the complaint.
Complaints regarding invoices must also be submitted in writing within 21 days of the invoice date.
Complaints received after these periods will not be processed.
Direction will respond to a complaint within 4 weeks, treating it confidentially at all times. Complaints will be resolved within 8 weeks. If more time is required for investigation, the participant must be informed before the expiration of this period, with an explanation for the delay and an estimated resolution timeline.
If the complaint is deemed justified, our sole obligation is to provide the agreed service.
If Direction and the complainant cannot reach an agreement, the complaint will be referred to an independent mediator. The mediator’s decision will be binding, and any resulting actions will be promptly addressed by Direction.
Payment
Unless otherwise agreed in writing, payment of course fees must be received no later than 5 working days before the start of the course. Payments should include the invoice number, course name, and course date. The value date listed on our bank statement will be considered the payment date.
If payment is not made on time, the participant may be denied access to the course unless the outstanding amount is settled in cash or by check.
All payments made by the other party will first be applied to cover any interest and collection costs, followed by the oldest outstanding invoices.
In the event the other party:
a. is declared bankrupt, makes an assignment of assets, applies for suspension of payment, or has assets seized in whole or in part;
b. dies or is placed under guardianship;
c. fails to pay an invoice amount or a portion thereof within the stipulated period;
d. ceases or transfers its business, or a significant portion thereof, including contributing the business to a new or existing company, or changes its business objectives,
we reserve the right, upon the occurrence of any of the above events, to either terminate the agreement or demand immediate payment of all outstanding amounts without prior warning or notice of default. This is without prejudice to our right to compensation for costs, damages, and interest.
Interest and Costs
If payment is not made in the agreed manner, the other party will be in default by operation of law and will owe interest of 1% per (part of a) month on the outstanding amount from that moment onward.
All legal and extrajudicial costs will be borne by the other party. Legal costs include all actual costs incurred for legal and procedural assistance during court proceedings that exceed the liquidated rate. Extrajudicial collection costs will amount to at least 15% of the outstanding amount, including the aforementioned interest.
Confidentiality
All information regarding the client or participant obtained or observed by Direction’s management, instructors, or staff is treated as confidential. Information is considered confidential if explicitly stated by the participant or client, or if the nature of the information clearly indicates it concerns sensitive business or personal details.
Applicable Law
All our offers, agreements, and their execution are governed exclusively by Dutch law.
Registration
By signing the agreement, the client grants Direction explicit consent, as required by mandatory law, for the automated processing of the personal data provided. Direction will take necessary measures to ensure this data is accurate and appropriately processed in line with its intended purposes. Direction guarantees proper and careful handling of personal data.
Personal data will only be processed for Direction’s marketing and commercial purposes or those of third parties performing services for or collaborating with Direction. Clients may object to their data being used for third-party marketing purposes at any time and at no cost. Upon objection, Direction will immediately cease such processing.
Upon request and at cost, Direction will inform the client of the personal data it holds about them. This request can only be made by the client directly or, in the case of a legal entity, its authorized representative.
Disputes
All disputes arising from or related to the agreement to which these terms apply, including its interpretation or implementation, will be resolved by the competent civil court in the district where Direction is located, unless the subdistrict court has jurisdiction.
Special Provisions for Purchase and Delivery Agreements
An agreement with us is only established after we have accepted or confirmed an assignment in writing, with the confirmation date being decisive. The confirmation is considered accurate and complete unless the other party immediately objects in writing.
Prices
Unless otherwise stated, our prices:
- Are based on delivery ex-works, warehouse, or other storage location;
- Exclude VAT, import duties, taxes, and other charges.
If any cost price factors increase, we are entitled to adjust the order price accordingly, taking into account any applicable legal requirements. Any known future price increases will be indicated at the time of order confirmation.
Transport/Risk
The mode of transport, shipping, packaging, and related matters will be determined by us in the absence of specific instructions from the other party. Unless otherwise agreed, the other party assumes all risk, including liability for negligence by the carrier.
Specific transport/shipping requests by the other party will only be fulfilled if the additional costs are borne by the other party.
Intellectual Property, Image, and Copyrights
All delivered goods, services, and materials remain the property of Direction. Copyrights, image rights, and intellectual property rights on all course materials, training sessions, tests, and recordings are non-transferable to clients. Recording training sessions entails additional costs. If recordings are made without prior agreement, a fee of €10,000 per training hour applies.
Recordings may only be used within the client’s organization and may not be publicly shared. If recordings are made without prior agreement, their use or storage is limited to three months.
If the agreed storage or usage period is exceeded, the client will owe an amount equal to the original total assignment cost.
Retention of Title
In the event of bankruptcy, suspension of payment, liquidation, or death (if the other party is an individual), we reserve the right to cancel the order and reclaim any unpaid goods without notice or judicial intervention. Cancellation and reclamation do not affect our right to compensation for damages. In such cases, any outstanding claims become immediately due and payable.
Termination
The client may only terminate the agreement due to Direction’s failure to perform if Direction, after being given a proper and detailed written notice of default and a reasonable timeframe to rectify the failure, continues to fall short in fulfilling essential obligations under the agreement for which it is liable under the terms.
Revision Date: November 15, 2024